Spitfire offer a range of support options, designed to offer our customers the option of a far higher level of support than our competitors:
Standard - Spitfire will provide unlimited telephone support as far as the router with next day faulty router replacement (if supplied by Spitfire).
Plus - As above plus Spitfire will offer advice and support in relation to all email and Internet problems or queries, including users' network/computers. Router replacement in 4 working hours (inside M25), or pre-10am (anywhere in the UK).
Premium - As above plus BT TotalCare, giving faster response from BT to DSL circuit failures, together with back-up dial-up account and on-site engineering (within M25 only).
To discuss installing DSL with Spitfire please telephone: 020 7501 3000 or e-mail ISP Services
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