Partner Services
Our Partner Service is based on a personal consultative approach to you and your customers.

Partner Services
 
 

Spitfire's Partner Service is aimed at enhancing the products and services offered by IT companies, consultants and other organisations who wish their customers to receive a superior, more integrated service to that offered by the large faceless ISP and telecomms companies.

Your Spitfire Partner account manager will agree with you how best we can support you. We will advise you of new products and services, train you how they work and will work with you to ensure that you are best placed to to provide our products to your customers and to build up additional revenue streams.

Spitfire focuses on providing the most reliable, resilient business Internet and Telecomms service, with the emphasis on 24/7 fast fault response, back-up solutions and converged voice and data solutions. Whilst our products are market leading and highly price competitive, most of our partners use us because of our friendly, can-do attitude.

Helpful experts

Highly trained & responsive Partner Team:

  • Personal, helpful Account Manager
  • Available to meet you and your customers as required
  • Backed up by helpful, knowledgeable colleagues and pre-sales experts
  • All support provided by our own highly trained UK based staff
  • Free partner training on voice & data products
  • Highly experienced at helping IT companies move into VOIP
  • Regular newsletters, seminars and networking events

Unbeatable Resilience and Service

The UK’s best Business Support:

  • Highly reliable self-healing core network
  • 24/7 fault repair service and SLA’s available on all circuits, including on ADSL
  • Support Desk calls answered in average of 6 seconds, with fault updates available via the web, email, text & phone.
  • Free back-up ADSL with Premium ADSL, Annex M, SDSL M & Ethernet circuits
  • Routers replaced by 10am next day or within 4 working hours inside M25
  • SIP Trunk resilient and auto-failover solutions
  • Expedite service, enabling ADSL to be connected in as little as 1 day

Award Winning products:

Widest range of solutions available in the UK:

  • The UK’s widest range of Business Broadband products – VDSL Fibre Broadband, ADSL, Annex M & SDSL M .
  • GEA Ethernet, EFM Copper Ethernet and Fibre Ethernet provide 99.93% SLA’s, full monitoring and uncontended, symetrical bandwidths from 2Mb to 1Gb
  • Synthetic Fibre combines 80Mb VDSL for data with SDSL M for voice with fully automatic failover, providing the speed and reliability of Ethernet for just £99/month
  • Market leading SIP trunks and SIP Comminicator™ Hosted PBX and Hosted 3CX IP telephony. These award winning products are designed to be incredibly easy to deploy, whilst ensuring that they work long term by being provided over dedicated circuits with ISDN quality guarantees, in-built security and with full interoperability guaranteed
  • MPLS and VPLS Managed WAN solutions make connecting multiple sites straightforward and cost effective, with many companies making large savings compared with both traditional point to point circuits and IPSec VPN’s
  • Dedicated hosted telephone systems and firewalls help provide high resilient, cloud based voice and data solutions

Explore our products in more detail elsewhere on the website or read about other Spitfire partners in our case studies.

Signing up as a Spitfire Partner is straightforward. There is no sign-up fee, minimum sales thresholds or recurring fees and commission is paid automatically by monthly BACS transfer. For larger partners who wish to take on responsibility for billing and 1 st line support, we offer a resale model and can offer more flexible agreements combining both resale and referral if required.

Spitfire has won numerous awards for our product range, service and Partner Service, , most recently Winner of Best Hosted Platform and Highly Commended for Best ISP at the October 2014 Comms National Awards. Our full list of awards can be seen here. Such awards demonstrate our industry recognised strengths, but the best way to experience our service is to contact us and see if we fit as a partner with your business.

To find out more, please call 0800 319 6500 or

 

Contact Details

View our contact details here...

Partner Case Studies

View our partner case studies here...

Partner Login

If you have not been issued with your Partner Login yet, or have forgotten your password, please contact the Partner Services Department....

 

Customer information leaflets

The following leaflets are simple one page introductions to our main products for you to give to your customers....

Events

View our list of partner events here...

 

 

 

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