Support: 0800 319 6262 | 020 7501 3030

Sales: 0800 319 6363

Support Terms and Conditions

Terms & Conditions


To view our support terms and conditions, please select from the links below.


Telephony Terms of Service

Fair Usage Policy

Telephone System Maintenance

Spitfire Service Level Agreement



Domain Name Registration

TRC & AVC Charges

Code of Practice for Premium Rate and NTS Calls

Code of Practice for Complaint Handling and Dispute Resolution


(To view a PDF document, you will need Adobe Acrobat Reader. You can download the latest version for free at the Adobe website).


* Please be aware that by registering a .uk domain name, you enter into a contract of registration with Nominet UK on the following terms and conditions. This is a separate contract to any arrangement you may have with Spitfire for the provision of internet services. Please ensure that you read these conditions before proceeding with your order for a .uk domain name.


** Please note that our standard charge for fixed line calls made by our customers to any 0870 telephone number is 6.7 pence per minute plus VAT. This is typically significantly higher than calling a standard geographic national number. While calls to 0870 numbers are sometimes referred to as National Rate numbers, there is a significant cost increase in calling these numbers.


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