Right click on the PDF documents below then select "Save target as"
|Telephony Services||Fair Usage Policy|
|Telephone System Maintenance||Service Level Agreement|
Domain Name Registration
|TRC & AVC Charges|
|Code of Practice for Premium Rate and NTS Calls|
|Code of Practice for Complaint Handling and Dispute Resolution|
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Please be aware that by registering a .uk domain name, you enter into a contract of registration with Nominet UK on the following terms and conditions. This is a separate contract to any arrangement you may have with Spitfire for the provision of internet services. Please ensure that you read these conditions before proceeding with your order for a .uk domain name.
Please note that our standard charge for fixed line calls made by our customers to any 0870 telephone number is 6.7 pence per minute plus VAT.
This is typically significantly higher than calling a standard geographic national number. While calls to 0870 numbers are sometimes referred to as National Rate numbers, there is a significant cost increase in calling these numbers.
To discuss taking out a maintenance or support contract with Spitfire call: 020 7501 3030 or enquire here.
Please note that all calls you make to us may be monitored or recorded. We may record store and use any telephone calls with you in order to check any instructions given to us, to maintain our business records, for training purposes and to improve the quality of our services.