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Meet the Partner Service Team – Tom Bailey, Partner Account Manager

In our next ‘Meet the Partner Service Team’ meet Tom Bailey, a Partner Account Manager at our London office. Tom’s been with Spitfire for just over three years and is currently studying for his Cisco CCNA qualification after completing his CCENT training.

 

How long have you worked at Spitfire?

I’ve been at Spitfire for just over three years now. I started in the summer of 2013 after completing a Law degree at Bristol and a Masters in Commercial Law at Birmingham.

 

What do you enjoy most about working with Spitfire?
The work environment is great. We all work hard but know how to have a good time. A highlight for me is the Santa Social in December. The Partner Sales Team dress up as Santas and tour the fine drinking establishments in the South London area on micro scooters giving out presents!

Spitfire are excellent at investing in their people. As a Partner Account Manager I have a significant amount of responsibility and I know my manager trusts me to do my job well. I work with Partners of all shapes and sizes and this keeps things interesting and varied for me. I’m also studying for my CCNA with Spitfire having passed my CCENT training in September 2015.

 

What’s the best thing about working with Spitfire Partners?
As telecoms is a service that every business in every industry requires it means working with a wide variety of Partners (and their clients) that span different industries, sizes and requirements. I never know what my next phone call is going to be about which is exciting and keeps me on my toes!

 

Working in such a fast moving, ever changing industry, what advice would you give your partners in the current environment?
I would advise Spitfire Partners to encourage their clients not be afraid to invest in the right infrastructure if it leads to a more complete solution. Sacrificing resiliency or quality to save money is often a false economy when problems strike and time is taken to fix issues. This is particularly important where telecommunications are business-critical – and it is rare that they are not!

In addition prepare for the Cloud – any Partner moving a client to Office 365 should have a strategy to ensure their client has the right connectivity in place.

 

After a busy day looking after our Partners, how do you unwind?
Sampling the many culinary delights that London has to offer, escaping back home to the Oxfordshire countryside, or (probably of least surprise to those who know me well) putting on my old man slippers and reading a copy of Private Eye with a brew.

 

Finally if you were asked to set up a new office for Spitfire’s Partner Service anywhere in the world, where would it be and why?
Copenhagen – it’s an amazing city with a slow pace of life, and a good chance to continue having Spitfire presence within the EU!

 

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