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Meet the Partner Service Team – Tom Bailey, Partner Team Leader

In our next ‘meet the team’ interview we meet Tom Bailey, a London Partner Team Leader. Tom is a keen Birmingham City fan and also great cook. See what Tom is looking forward to in his new role and fun item he wants installed in the office.

 

How long have you worked at Spitfire?

I have worked at Spitfire for just over 4 years, starting out on the Graduate Scheme as a Customer Account Manager and working my way up into a managerial role.

 

You’ve been promoted to Team Leader what does this mean for you?

Being a Team Leader means I now supervise and guide a team of our Customer and Partner Account Managers in their daily duties. It means taking a step back from normal day to day account management, and looking at the bigger picture of Spitfire’s voice and data offering. In reality this means getting involved in the larger projects, using my technical expertise and sales experience to ensure our customers are receiving the best solutions from the Account Managers. I also get involved in training our staff, and making recommendations for improving and expanding our products and solutions.

 

What are you looking forward to most as part of the new role?

I take great satisfaction from seeing the progression of the team as they gain more experience, so I would have to say seeing the Account Managers expertise transfer from their training through to consulting with our customers.

 

How would you position Spitfire in the Telecoms market?

Spitfire have the distinct advantage of being ‘big but small’, big enough to cater for nearly all SME requirements but small enough to offer an industry leading service wrap with it. We are also a company built on relationships – both externally with our customers and partners, but also internally amongst our friendly staff. This ultimately means a better experience for customers with our services, but also makes Spitfire a great place to work.

 

What fun item would you like to have installed in the office?

As hand/eye coordination is one of my few sporting strengths, I think a Ping Pong table would be great fun. This also has the advantage of being a makeshift Beer Pong table for pre-Christmas Party preparation!

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