Meet the Team – Grace Harvey, Provisioning

Provisioning Department
14 June 2022

Why did you decide to hike the Everest Base Camp?

I wanted to challenge myself and accomplish something incredible this year. After some research, I found that the Everest hiking season runs until the end of May which meant I could celebrate my birthday out there. Who wouldn’t want to turn 25 in the Himalayas, at the base of the highest mountain in the world? Especially after being unable to celebrate properly for two years due to the pandemic.

It was such an amazing experience and a birthday trip I will never forget!

How long have you worked at Spitfire?

I joined Spitfire as a fresh graduate back in 2018, so have worked at Spitfire for nearly 4 years now.

What do you enjoy most about working with Spitfire?

I would definitely say the people. There are aspects that can be challenging when provisioning new installs or issues that we may face that we have not seen before so it’s really nice to work with such a great and supportive team that you can rely on for help.

What does a busy day look like in Provisioning?

There are many different aspects that make up the provisioning team – from Ethernet, analogue lines to porting. A busy day would typically consist of processing and placing orders with our suppliers whilst simultaneously following up for updates on ongoing installs and passing these to the customer. Provisioning liaise with a variety of internal departments and help with any queries from those teams as well as customer queries.

What do you do with your time outside of work?

If the sun is out then I love being social with friends and going out for some food and drinks. One of the best things about living in London is that there is always something to do! Over the past year, I started going on long walks along the Jurassic coast and I recently completed the Everest Base Camp trek in Nepal. I definitely plan on doing more multi-day treks and would love to go back to Nepal and complete the Annapurna Base Camp trek.

Finally if you were asked to set up a new office for Spitfire’s Partner Service anywhere in the world, where would it be and why?

It’s so hard to choose just one place but I would probably say either Japan or South Korea. Both countries are known for their work in technology so it would make sense to open a telecoms office there. Plus, both countries are on my travel bucket list!