If you are an existing Spitfire customer experiencing problems with your service, our award-winning customer support team will have you quickly back up to full speed.
You can contact the team if you wish to speak to someone directly, or you can log a fault online and one of our engineers will be in touch as soon as possible.
In this section of the website, you will also find details of our service level agreements and terms and conditions – giving you a clear understanding of the premium service you can expect from us.
Being London based, Spitfire’s head office is located in zone 2 inner London, conveniently located between Stockwell and Oval Tube stations. Spitfire Support serves all our customers, right across the UK, but in addition, having our main engineering support base just 20 minutes from both Bank and Oxford Circus stations where a significant number of our customers are located […]
At Spitfire Support we regularly review all our call answering statistics to ensure we meet our performance targets, one of which includes a 30 second call answering target. Spitfire understands the frustration caused by long customer wait times and we are proud of our own proven record for low call answering times, over a long […]
We understand the customer frustration when dealing with multiple support agents, or where the person you speak to does not have the knowledge or ability to progress your support request satisfactorily, so we have designed our support operation with the concept of First Contact Fix. We have broken down some of the barriers of the traditional […]
At Spitfire Support our philosophy is one of continued development and improvement. We are proud of our achievements in the things we get right, but we also remain realistic and understanding of the changing customer service needs in this competitive marketplace, facing them head on, as well as taking the time to understand where we fail to meet […]
When you upgrade your office internet for a faster, smoother connection, why not take advantage of cheaper, smarter phone calls too – by choosing a Voice Approved Circuit that provides full support for VOIP technology.
At Spitfire, we have a range of Voice Approved Circuits backed by SLAs that promise premium performance. No BT-based DSL circuits come with SLAs supporting ISDN voice quality – and without guarantees you run the risk of poor quality calls, call drops and intermittent/one-way audio.
For further information on Voice Approved and to talk to one of the team, give us a call on 020 7501 3333 or email us on firstname.lastname@example.org.
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