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Telephone System Maintenance

Telephone System Maintenance

To keep your voice communications running smoothly, Spitfire provides telephone system maintenance contracts to businesses of all shapes and sizes.

And as well as supporting the phone systems we sell ourselves, whether they are IP, digital or analogue, we also support a legacy base of systems including Panasonic, BCM and Index.

Phone System Fault

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In the event of a fault with your phone system, our team of highly trained and experienced first- and second-line engineers will quickly respond remotely – to keep potential downtime and disruptions to a minimum.
If the fault cannot be fixed in this way, then a site visit will be organised.

 

Where a system has failed completely, we aim to have it back up and running again within 4-hours. Our service centre has advanced call logging, management and vehicle tracking systems, which enable us to provide the fastest possible response (see our SLAs for more details of all our target clearance times).

 

 

 

And where a fault involves third parties, Spitfire co-ordinates with every involved supplier on your behalf – taking all the hassle away from you, and resolving the issue as swiftly as possible.

 

Of course, the telephone system maintenance support we provide extends far beyond mere fault repair. Around the clock, we are here to provide constant support and maintenance for every customer – ensuring a business class telephony solution that works exactly how you need it to.

Spitfire Service Level Agreement

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Spitfire SLA

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