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Home > Advanced Call Recording

Advanced Call Recording

Recording telephone calls is a straight forward task with many telephone systems but this often opens up a raft of challenges, particularly around compliance.

Spitfire Advanced Call Recording features go beyond the need to record calls “for training and monitoring purposes” and deliver the functionality required for you to meet your compliance requirements. Each compliance requirement has its own unique set of requirements so Advanced Call Recording is tuned for specific scenarios such as MiFID II (Markets in Financial Instruments Directive) or PCI DSS (Payment Card Industry Data Security Standards).

Advanced Call Recording MiFID II

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  • Recordings are encrypted
  • Access to recordings is restricted and auditable
  • All calls are recorded
  • Mobile calls are recorded (when using the 3CX mobile app)
  • Recordings are retained for up to 7 years
.

PCI DSS 

  • Recordings are encrypted
  • Access to recordings is restricted and auditable
  • Recordings are paused while credit card transactions are taking place
  • Card details are entered into the keypad, not verbally communicated to the agent
  • The agent retains control of the call but has no access to the credit card details

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