WHAT IS A HOSTED PBX? ...
In order to make or receive a call, your handset or softphone on site needs to connect to the caller via the PSTN (Public Switched Telephone Network). Spitfire has a unique place in the market as we offer a fully managed end-to-end solution to support the full journey of a call.
Your hosted phone system is located in one of Spitfire’s secure data node facilities. From here it connects to the Spitfire SIP network; a network isolated from the public Internet and purely dedicated to SIP voice traffic, with a direct interconnect to the PSTN.
Your office users connect to the system using a Spitfire voice approved data connection to assure business voice quality and provide a completely secure connected environment. The call will be delivered to the handset or softphone to complete the route from the PSTN to your users.
Any remote users or branch offices may also connect to the hosted phone system using existing Internet connections, however please discuss these with us so that we can advise on how to assure call quality.
All handsets are pre-configured by our engineers and are set up on a ‘plug-and-play’ basis to make self-installation extremely straight forward.