Value Added Services
Contact Centre Solutions
Experts in the deployment of contact and call centre solutions, Spitfire brings you advanced call routing and the live and historical statistics you need to monitor and improve performance – benefiting both your business and your customers.
Call Management Systems
Historic call reports that provide vital insight in to your communications performance and running costs. Analyse all your inbound and outbound phone calls, providing an exceptional cost control and analysis solution that can help you make big savings.
Call Recording
An important tool in staff training or customer/supplier dispute resolution, call recording enables you to improve business performance and boost customer satisfaction in the process. Spitfire offers a full range of call recording options, from fully FCA compliant solutions to ad-hoc call recording.
Video Conferencing
Video conferencing facilities are a modern-day business essential. We offer a range of video conferencing solutions that are affordable and easy to use, and can be fully integrated with 3CX and Avaya IP500 phone systems.
Unified Communications
Spitfire can meet your unified communications needs by providing a solution that’s available across all your devices and sites.
Value-Added Telephony
Taking your office telecoms to the next level
In a competitive business world, you need to take every opportunity you can to give your company the edge. That’s what Spitfire’s value-added telecoms services are all about – providing a range of telephony options and add-on solutions that take your office phone systems to the next level.
From smart contact centre solutions to call management systems, call recording and video conferencing, all our value-added systems help you deliver better customer service while driving efficiency gains throughout your business.
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