Support: 0800 319 6262 | 020 7501 3030

Sales: Direct - 020 7501 3333 | Partners - 020 7501 3150

Email: info@spitfire.co.uk

Value Added Services

Value-Added Telephony Services

 

Taking your office telecoms to the next level

 

In a competitive business world, you need to take every opportunity you can to give your company the edge. That’s what Spitfire’s value-added telecoms services are all about – providing a range of telephony options and add-on solutions that take your office phone systems to the next level.

 

From smart call centre solutions to call management systems, call recording and video conferencing, all our value-added systems help you deliver better customer service while driving efficiency gains throughout your business.

 

So whether you’ve already switched your phone lines to Spitfire or not, talk to us today about the business benefits our add-on telecoms services can bring you.

 

Give the team a call on 0800 319 6363, or choose from the options below to find out more.

 

 

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Our added-value business phone services

 

Call Centre Solutions

 

Experts in the deployment of contact and call centre solutions, Spitfire brings you advanced call routing and the live statistics you need to monitor and improve performance – benefiting both your business and your customers.

 

Call Management

 

Call management reports allow you to analyse all your inbound and outbound phone communications historically, providing an exceptional cost control and analysis solution that can help you make big savings.

 

Call Recording

 

An important tool in staff training, call recording enables you to improve business performance and boost customer satisfaction in the process. Spitfire offers a full range of call recording options, from fully FCA compliant solutions to ad-hoc call recording.

 

Video Conferencing

 

Video conferencing facilities are a modern-day business essential. We offer a range of video conferencing solutions that are affordable and easy to use, and can be fully integrated with 3CX and Avaya IP500 phone systems.

Call Centre Solutions

Call centre solutions   Call and contact centre systems from Spitfire   Running a call centre at maximum efficiency relies as much on your technology as it does on your team.   And Spitfire, experts in the deployment of contact and call centre solutions, can devise you a cutting-edge call-centre reporting system that that provides […]

Call Management Systems

Call Management Systems   Vital insight into your communications performance   Call management systems provide historic call reports that give you a vital insight into your business’s communications performance.   The reports also offer an exceptional cost control and analysis solution, allowing you to see the cost of outbound calls broken down by individual, group […]

Call recording

Call Recording   Spitfire offer a full range of call recording options. From fully FCA compliant call recording solutions to ad-hoc call recording.   Call recording offers great benefits in terms of customer satisfaction and control, and staff training and overall performance.   We use call recording extensively and use it on a daily basis. […]

Video Conferencing

Business Video Conferencing   Do business face to face, wherever you are   Video conferencing has come of age, and now plays a key role in business communications – allowing you to bring staff from your various sites together face-to-face, regardless of distance.   At Spitfire, we offer a range of video conferencing solutions that […]

Unified Communications

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Voice Approved

When you upgrade your office internet for a faster, smoother connection, why not take advantage of cheaper, smarter phone calls too – by choosing a Voice Approved Circuit that provides full support for VOIP technology.

At Spitfire, we have a range of Voice Approved Circuits backed by SLAs that promise premium performance. No BT-based DSL circuits come with SLAs supporting ISDN voice quality – and without guarantees you run the risk of poor quality calls, call drops and intermittent/one-way audio.

Enquire Today

For further information on Voice Approved and to talk to one of the team, give us a call on 020 7501 3333 or email us on enquiries@spitfire.co.uk.

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