Call
  • Sales: 
    020 7501 3333
  • |
  • Partners: 
    020 7501 3150
  • |
  • Support: 
    020 7501 3030
  • |
  • Support: 
    0800 319 6262

Call Management Systems

Vital insight into your communications performance

Call management systems provide historic call reports that give you a vital insight into your business’s communications performance.

The reports also offer an exceptional cost control and analysis solution, allowing you to see the cost of outbound calls broken down by individual, group and department.

Call management features

 

By providing data on inbound calls as well as outbound, our call management systems effectively allow you to evaluate every phone communication right across your business.

 

Typical reports include:

 

Inbound

  • Number of calls answered by person
  • Average waiting time per call/speed of answer
  • Number of abandoned calls
  • Average length of call
  • Time spent on call

 

 

Outbound

  • Number of calls per extension
  • Cost per extension
  • Average time on call per extension

 

Call our own customer service team today on 0800 319 6363 and see how we can provide a call-centre solution for your business.

Call now

 020 7501 3333

0800 319 6363

Need more info?

Click here

to contact

Enquire now about your chosen product

Please complete your details below and we will contact you shortly to confirm availability and pricing.







Thank you for your enquiry, one of the team will be in touch shortly.