Call Management Systems
Vital insight into your communications performance
Call management systems provide historic call reports that give you a vital insight into your business’s communications performance.
The reports also offer an exceptional cost control and analysis solution, allowing you to see the cost of outbound calls broken down by individual, group and department.
Call management features
By providing data on inbound calls as well as outbound, our call management systems effectively allow you to evaluate every phone communication right across your business.
Typical reports include:
- Number of calls answered by person
- Average waiting time per call/speed of answer
- Number of abandoned calls
- Average length of call
- Time spent on call