Spitfire launch new hosted telephony system
Dominic Norton, Sales Director
30 November 2022

Can you believe that we have now been providing hosted telephony solutions for over 15 years! We launched the award winning SIP Communicator back in 2009 and more recently the highly commended Hosted PBX 2.1 in 2018, which provided core business telephony features and a user friendly web portal with a low per user monthly rental.

Not one to rest on our laurels though, we have listened carefully to what additional functionality our customers were looking for from this particular system and are now pleased to add an integrated softphone and full system call recording. This latest iteration of our cloud telephony platform, Hosted PBX 2.2, will be known as FireSwitch® and will bring these big system features at a competitive, market leading price.

With businesses continuing to operate hybrid working patterns it was essential that users were able to connect to FireSwitch® from anywhere and with as much flexibility as possible. Whether that be an IP telephone handset at a more permanent desk location or using a softphone on a laptop or smart phone whilst out and about.

The softphone has been designed to be extremely easy to deploy and will automatically configure and connect by simply scanning a QR code. Whether used for training purposes or assisting with resolving customer service enquiries, recording the calls on your telephone system can provide a real cost and time saving benefit.

FireSwitch® now comes with full system call recording, with all records displayed on our Customer Portal. Easy to use search filters then allow for a specific call to be quickly located and listened to. Long term storage with simple call retrieval is provided by our FTP as a Service solution and calls may also be exported to your own server.

We are very excited to announce the launch of FireSwitch® and offer this latest development of Hosted PBX to our customers. Please do not hesitate to contact your account manager to book in a demo and find out more.