Support: 0800 319 6262 | 020 7501 3030
Sales: Direct - 020 7501 3333 | Partners - 020 7501 3150
Email: info@spitfire.co.uk
Support
Support & Maintenance
Telephone Support
Call 020 7501 3030 during Spitfire Support Working Hours. We aim to answer 95% of calls within 1 minute. Customers with out-of-hours cover should call the same number and follow the instructions.
Email Support
Customers may E-mail a detailed description of their issue, including any applicable product or account identifiers, to Spitfire Support. Spitfire aims to process Emails received Monday to Friday between 08:00-19:30 within 30 minutes of receipt (excluding public holidays). For all new requests customers should await a reply or confirmation of their Case Reference.
Videos
The latest videos with our 'How-to' guides, news and general information...
Log Fault
E-mail a description of your fault to Customer Support and it will be logged and a fault number returned to you by e-mail...
Terms and Conditions
Please click the link below to view our Terms and Conditions...
Current Service Outages
If you have not received a response within the above target timeframes, we may be experiencing a Major Service Outage. For details please view ...
SLAs
To provide a first-class service to our customers, we have Service Level Agreements against a number of our products and services...
Support Contact Details
For all the info on how to get in touch with us, click on the link below...
Complaint and Dispute Resolution
Despite our best efforts things can go wrong. We take customer complaints very seriously. to raise a complaint, click on the link below...