Telephone Support   Customers may call 020 7501 3030 during Spitfire Working Hours, Monday to Friday between 08:00-20:00 (excluding public holidays).  Out of Hours, qualifying customers should call the same number and follow the instructions.  When raising a support case the Support Technician will provide a Case Reference.   E-mail Support   Customers may E-mail a detailed description […]

  To discuss taking out a maintenance or support contract with Spitfire:  

Terms & Conditions   To view our support terms and conditions, please select from the links below.                               (To view a PDF document, you will need Adobe Acrobat Reader. You can download the latest version for free at the Adobe website).

To view current service status please click on the link below.  

Spitfire’s Service Level Agreements   To provide a first-class service to our customers, we have Service Level Agreements against a number of our products and services.   These SLAs set out the contractual service that we supply, covering fault repair times, performance of circuits and service credits.   It is important that you have the […]

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.   Registering a complaint   If you […]

Spitfire has been providing business internet and telecoms services from our central London offices for more than 25 years. With an emphasis on engineering skills and customer service, we aim to build long-term business relationships with our clients – delivering innovative, award-winning solutions and significant cost savings.

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