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Contact Centre Solutions
Call and contact centre systems
Running a call centre at maximum efficiency relies as much on your technology as it does on your team.
Spitfire, experts in the deployment of contact and call centre solutions, can devise you a cutting-edge call-centre reporting system that that provides the live data you need to monitor and improve performance.
Why choose Spitfire?
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In simple contact centres, knowing how many calls are being answered, who’s answering them, and how many calls are being missed is fundamental. In a more formal call centre, it means full call routing, live wall boards, instant statistics and more.
Ultimately, it’s all about helping you give great customer service. So whether you’re running an inbound or outbound call centre, let us design a solution that works both for you and the people on the other end of the phone.
Our contact centre solutions help you to:
- Deliver calls as quickly as possible to the most appropriate team member
- Cut waiting times for customers
- Make the most efficient use of your staff – your most valuable and expensive asset