Spitfire News

Big Switch Off 2025

The ‘National Stop Sell’ date is upon us!

On 5th Sept 2023 Openreach implement a ‘National Stop Sell’ on all UK exchanges meaning you can no longer order any new services that use the PSTN network.

Why? The copper network is ageing rapidly and in doing so has become less reliable and more costly to maintain. In order to modernise the UK’s telecoms infrastructure, BT are switching off the PSTN network and moving to an all IP network.

The impact on telephony and broadband services is far reaching so you need to know how it will impact you The project has already begun so don’t wait to consider your options. Here’s what you need to know…


In December 2025, Openreach will ‘Switch Off’ the PSTN telephone network. This will affect every single Openreach service utilising copper lines.

  • Analogue lines (WLR) – services such as PDQ machines, lift lines, fax, and alarm systems may all use an analogue telephone line.
  • ISDN2e and ISDN30e lines – mainly used with traditional telephone systems
  • Broadband – Broadband services that run over analogue telephone lines such as ADSL, SDSLM, SMPF and some FTTC Broadband.

  • 5th September 2023, a nationwide stop/sell of analogue and digital services. From this point onwards you cannot order new analogue or digital telephony services.

    31st December 2025, the analogue and digital network is switched off.



Where using an analogue line for telephony, Spitfire has created a replacement option called IP Voice. Simply plug an IP phone (or a digital phone and adaptor) into your Spitfire router and away you go. £5pm with bundled calls included.  

Where an IP phone system is required, Spitfire have a range of cloud phone system options including our leading telephony system, FireSwitch. Highly reliable, secure and feature rich system and meeting the needs of most UK businesses.


Legacy broadband such as ADSL, SDSLM and even some FTTC Broadband require an analogue line service to be provisioned. Modern broadband connectivity such as FTTP, SoGEA FTTC and MPF do not require an analogue line service.

From 5th September 2023, new broadband service must be ordered as either FTTP, SoGEA FTTC or MPF.

If an exchange is designated as an active FTTP Priority Exchange, then you can only order FTTP (assuming availability). This is defined when an exchange can cover approx 75% of the connected premises in the area.

Where your local exchange is not designated as an active FTTP Priority exchange then you must order either an FTTP, SoGEA FTTC or an MPF broadband service.

Other Analogue Services

Analogue lines used for alarms, fax, lift lines, PDQs etc will also need to be replaced with an IP supported service. Speak to your systems provider and discuss how best to migrate the signalling service from analogue/digital to VoIP.


First, review and audit your existing telecoms services and identify any service using analogue or ISDN lines. This may include telephony, broadband or services such as lift lines, PDQ, fax, alarms etc.

Second, identify what IP based service can replace the existing service and finally speak to a provider that can support you through the changeover.

Whether you’re a Spitfire customer or not, give us a call today and we can help you with a migration plan to ensure you are not left unprepared for the switch off.

Useful Tip: Look for a termination box on the wall where the lines enter the building. If they do not connect via your router then they may well use the analogue/digital network.


After 2025, there will be no access to the analogue/digital PSTN network. All signalling will utilise VoIP.

It’s not Openreach’s objective to remove all the copper cabling by 2025, the objective is to shut down the use of the telephone network utilising the copper. In fact, modern IP based services may still utilise the physical copper after 2025, however you will no longer have access to the PSTN network.

Openreach have a secondary objective to remove reliance on the physical copper infrastructure all together and replace it with fibre, however this work is not expected to complete before 2030.

Get ahead of the Great Migration

Our Latest Pricing Offers

FireSwitch Cloud PBX

Free of charge connection on
12 month minimum term

Contact us today for more details!

Virgin Dedicated Fibre Ethernet

With monthly rental reductions and free connection available on both 12 & 36 month minimum terms, it’s a better time than ever to look at a Virgin circuit with Spitfire

Fibre Ethernet Double Bandwidth Offer

Until 30th September 2023, we can provide a 200Mb BT Wholesale based Dedicated Fibre Ethernet circuit for the price of a 100Mb circuit!

FWaaS Price Reduction

Secure your whole network from just £200 per month with Spitfire’s Firewall as a Service (FWaaS) solution.


5 Things You Need to Know

How do I tell the difference between different types of Internet connection?

This is a question we get asked a lot by our customers. This short video highlights some key considerations when comparing connectivity options, paying special attention to one of the most important factors to consider – Performance Service Level Agreements (SLAs)

Product Updates

Customer Portal

All customers have access to the Spitfire Customer Portal to view key account and service details in one place.

If you are not currently set up on our Customer Portal, or if you would like more information, simply contact your Account Manager today.

FireSwitch Flex

We recognise the importance of contract flexibility for our customers, which is why we have introduced FireSwitch Flex.

This provides freedom to cancel a set number of extensions within the minimum contract term –  simple, easy, flexible!

Real Time QoS

Real Time Quality of Service (RTQoS) allows us to identify and mark voice traffic on our Premium Broadband circuits, providing a Voice Assisted circuit to help improve your call quality.

Spitfire now provide RTQoS as standard on all BT based FTTC & FTTP Broadband!

Company Updates


We recently announced a full MVNO agreement using the Radio Access Network of a leading UK Mobile Network Operator – huge news!

Read the full press release here:

Network Services 3

Spitfire has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework (RM6116).

To read the details in full, click here:

Award Winners!

Spitfire wins Best Connectivity Provider at the 2023 Comms Business Awards.

An excellent achievement from the whole team as we continue to be recognised as a market leader.

This month’s featured case study for SIP Trunks & 3CX Cloud

CarGiant is the world’s largest used car dealership, with a head office, car showroom and processing plant workshop of over 45 acres located in White City, London. 

Since 1977, CarGiant has sold over 650,000 cars to customers all over the UK.  CarGiant has approximately 450 staff divided into sales, customer service, finance, IT, technicians, and administration.

CarGiant’s main challenge was its use of an on-site expensive telephone system together with ISDN, which was quickly becoming end-of-life technology. After a detailed consultation with Spitfire, it became clear that there was an urgent need to move CarGiant to a Unified System that was well suited to all branches and departments. The IT team was also wasting man hours having to manage multiple service providers. One of the main requirements of CarGiant was a Unified System to enable fluid communication between all departments and employees, including the ability to transfer calls internally and communicate between users via extension numbers.

In addition, this Unified System had to be both easy-to use from an admin perspective as well as from a user perspective. The department that required the most in terms of features was on the customer service side within CarGiant’s call centre. As the department that receives most inbound queries, they had some challenging requests with regards to queuing, incoming calls, messages/chat, and emails. They also wanted social media integration and advanced reporting. In terms of day-to-day functionality, all employees wanted to make use of a softphone/desktop application together with physical handsets, and management and staff wanted to continue using Microsoft Teams as the main form of internal communication.

Once Spitfire had evaluated the requirements of CarGiant, a solution deployment plan was developed. Spitfire was able to deploy a Unified System created by two separate systems combined via its AnySIP network. CarGiant’s connectivity and telephony systems were consolidated to make it easy for CarGiant’s IT team to manage more easily. Suitable internet connections were installed across all sites to ensure connectivity for the new IP telephone systems and enable seamless communication between departments and users. For the majority of users, Spitfire installed its 3CX Cloud IP telephone system, a leading software based telephone system which met the requirements for reporting, usability, and softphone/desktop apps.

For CarGiant’s call centre specifically, Spitfire provided SIP Trunks for their Microsoft Teams telephone system managed by a 3rd party IT company, which, integrated with call centre software, was able to provide the email queueing as required. Lastly, as Spitfire had already provided the company with voice-approved data circuits, call quality could be guaranteed for all users with the exception of the call centre as the SBC was hosted in a 3rd party data centre. usability, and softphone/desktop apps.

With Spitfire, CarGiant has been able to completely modernise its connectivity and telephony infrastructure. The upgrade has enabled CarGiant departments and employees to seamlessly connect with each other.

By upgrading its connectivity solution, CarGiant has increased the productivity of its workforce by allowing them to use a new Cloud IP phone system, which simplifies internal communication. In addition, the call centre team can now use key features such as reporting to make the team more efficient when handling inbound calls from customers.

Did you know? …

The longest Fibre optic cable in the world is called FLAG (Fiber-Optic Link Around the Globe) and is 16,800 miles long. It connects the UK and Japan and can carry 600,000 calls at any one time.