Complaint and Dispute Resolution

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

Registering a complaint

If you have a complaint about any part of our service, please contact our Customer Support Team using one of the following:

By email:    support@spitfire.co.uk

By letter:    Customer Services Manager, Spitfire Network Services Ltd, The Printworks, 139 Clapham Road, London, SW9 0HP.

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a web link for checking progress on the resolution of your complaint. We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times.

To view our support terms and conditions please select from the links below:

https://www.spitfire.co.uk/support/terms-and-conditions/

Abuse e-mail

If you wish to report abuse such as phishing scams and spam e-mails please send your complaint to abuse@spitfire.co.uk