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Legal

Terms & Conditions, SLAs, Practice and Policies

 Spitfire value our reputation which is why we take our commitments very seriously.  We believe that clarity and simplicity lead to cultivating our relationships through trust and there is no better way to achieve this than to make all our legal documentation easily accessed here.

If anything is unclear, please do not hesitate to contact your Account Manager for further information.

Terms & Conditions

ISP Terms of Service (Connectivity)

ISP Fair Usage Policy

Service Cease Requests

.uk Domain Name Registrations

Telephony Terms of Service

Finance Fees

Supplier Engagement Information

Emergency Location Information

Door phones

Visual Support ‐ Terms

3CX-Cloud Support Levels

Wholesale Line Charges

Time Related & Abortive Visit Charges

Telephone Maintenance

Service Level Agreements (SLAs)

Spitfire Service Level Agreement

Codes of Practice

Guidance on WLR post-installation issues

Premium Rate and NTS Calls Complaint Handling

Complaint Handling & Dispute Resolution

Policies

Privacy Policy

Business Ethics

Environmental policy

Cookie Policy

Equality and Diversity

Spitfire Engineer Site Visits

Cyber Security

Modern Slavery & Human Trafficking

Carbon Reduction Plan

Reporting Email / SPAM Abuse

Anti-Bribery and Corruption

Sexual Harassment Policy

Accreditations and Memberships

British Standards Institute (BSI) Membership

3CX Titanium Partner Diploma

Cyber Essentials

Federation of Communication Services (FCS)

BSI ISO 9001:2015 Registration

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LEGAL

Terms & Conditions

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HOW WE CAN HELP

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