Customers may call 020 7501 3030 during Spitfire Working Hours, Monday to Friday between 08:00-20:00 (excluding public holidays). Out of Hours, qualifying customers should call the same number and follow the instructions. When raising a support case the Support Technician will provide a Case Reference.
Customers may E-mail a detailed description of their issue, including any applicable product or account identifiers, to Spitfire Support. Spitfire aims to process all E-mails received Monday to Friday between 08:00-19:30 within 30 minutes of receipt (excluding public holidays). For all new requests customers should await a reply or confirmation of their Case Reference.
When raising a support case, the Support Technician will provide a Case Reference. This indicates to the customer that their support case has been logged and will be dealt with in accordance with the Spitfire Service Level Agreement. Customers may track the progress of their support case online by following the instructions supplied along with the support case reference confirmation E-mail.