Call
  • Sales: 
    020 7501 3333
  • |
  • Partners: 
    020 7501 3150
  • |
  • Support: 
    020 7501 3030
  • |
  • Support: 
    0800 319 6262

Partner Service

Why partner with Spitfire?

  • Access to the widest range of business internet and telephony services nationwide.
  • UK Based support team contactable by phone in seconds, 99% of support calls fixed by 1st point of contact
  • Technically trained dedicated Account Manager, single point of contact for all Voice, Data & WAN products
  • Partner with us to broaden your product portfolio and increase your revenue.

 

      

Spitfire’s Partner Service

 

Resilience
  • Free of charge or heavily discounted back-up circuits for all business customers
  • Back-up circuit uses a separate wholesale network where available
  • Diverse Routing available on Ethernet circuits, providing complete resilience protecting against circuit, BT exchange or data node failure
  • Resilient SIP Trunks with failover to alternative telephone numbers
  • Self-healing core network ring for maximum resilience

Partnership
  • Ostriches and zebras share a collaborative relationship that is based on each other’s strengths. Together, they form a unique partnership that allows them to thrive and ultimately become more resilient
  • CCENT certified, dedicated account manager allocated to all our partners
  • Available to assist in scoping out projects, meeting customers or running demos
  • On-line portal where you can review all customer services and create orders
  • Yearly Partner Seminar, providing an overview of current market environment

Expert Service
  • All our support technicians are trained to solve faults, not to read from scripts
  • Calls are answered within 6 seconds. 80% of cases resolved by technician who answered the call
  • Both commercial and technical training provided for your sales team and engineers
  • Free training courses available, including on our award winning SIP Communicator system and Preventing Telephony Fraud

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