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Home > Meet the team – Laura Hall, Provisioning & Billing Manager

Meet the team – Laura Hall, Provisioning & Billing Manager

How long have you worked at Spitfire?


I have worked at Spitfire for almost 10 years starting out as a Provisioning Coordinator looking
after analogue lines and ISDN.  I really enjoyed being part of the team and during the first couple
of years I spent time in all roles within the Provisioning department learning as much as I could.
As time went on I took on a much more supportive role within the team becoming Team Leader
and eventually Provisioning & Billing Manager.


What do you enjoy most about working with Spitfire?


The one thing that stands out about Spitfire is the people, working with such great people in a
supportive work environment makes coming to work much more enjoyable. We provide such a
wide range of products and services also that no day is ever the same and in the rapidly
changing telecoms industry there are always new challenges to face.


What does a busy day look like in provisioning?


A busy day in the Provisioning Team would involve processing lots of new orders and placing
these with our fantastic suppliers. The team would then focus on liaising with our suppliers and
customers, arranging appointments and providing updates for ongoing installs.


What’s the most rewarding thing about working with Spitfire?


Helping our customers and providing great service, be it a tight deadline which needs to be met
or a situation which has not gone as expected I take great satisfaction in ensuring there is a
positive outcome at the end of the day. Being able to help my team grow and develop within
their roles is also hugely rewarding.

What do you do with your time outside of work?


Outside of work I have a very active toddler who keeps me on my toes, we spend lots of time
outdoors exploring the countryside and experiencing new things. When I get a bit of downtime,
I have been honing my baking skills trying out new recipes for breads and cakes.

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